Refund Policy
Before making any purchases or signing up for any services, it's crucial to study PR WEBACREW INDIA PVT LTD's terms and conditions to understand their precise return policy.
Companies typically offer a refund policy that details the conditions that apply to returns, such as when there is a product or service problem or when the consumer is displeased with the product or service.
Consider getting in touch with us personally to ask questions about our return policy if you can't locate the required information on our website or through customer service.
Refund Eligibility
Refunds are only applicable to website design and development projects.
No Refund After Work Commencement
Once the project has been assigned and our team has begun work, we are unable to offer any refunds.
This is because resources, time, and effort are immediately allocated to your project upon commencement.
Conditions for Refund
If the project cannot be allocated and no work has been done by our company, we will refund 90% of the total advance payment made by the client.
This condition applies strictly when no deliverables have been provided.
Client Termination of Service
If a client wishes to terminate the service, they must inform us in advance and provide the reason for termination.
In cases where no substantial work has been done after the project has been assigned, we may consider a partial refund.
No Refund After Deliverables
If we have delivered the first page or home page of the website or application, no refunds will be issued.
This policy is in place because the delivery of these initial stages represents a significant portion of the project's development.
Process
The policy should specify exactly how refund requests should be made and what documentation must be submitted by the customer to support those requests.
- Project details
- Reason for requesting the refund
- Relevant payment information
- Supporting documentation where applicable
Refund Amount
Depending on the conditions, the policy should clarify whether a full refund or a partial refund would be given.
Non-Refundable Items
Items that are not eligible for a refund, such as third-party software or services, digital marketing services such as SEO, SMO and Google Ads, should be made clear in the policy.
Termination of Services
The policy should specify the conditions under which the business may cancel services and whether a refund will be given in such situations.
Legal Disclaimer
The policy ought to contain a disclaimer that the terms are subject to change and that the business reserves the right to withhold refunds in specific situations.
SEO Project
Regarding our SEO (Search Engine Optimization) services, we would like to clarify our refund policy.
Once our team has commenced work on your SEO project and has already invested man-hours, we are unable to offer any refunds.
This policy is in place due to the nature of the work and the resources committed to optimizing your website's search engine performance.
Support
Availability
The support terms should specify the times when the business offers support services.
Communication Channels
Customers can get in touch with the business for support through available communication channels such as phone, email, or live chat.
Response Time
The support terms should state how quickly support requests shall be responded to, such as within 24 hours or one business day.
Scope of Support
Support may include technical problems, software updates, or changes to the website's content.
Maintenance Services
Any ongoing maintenance services, such as frequent backups or security updates, that the provider offers should be described in the support terms.
Exclusions
Items that are not covered by assistance, such as problems caused by third-party software or services, should be specified.
Fees
The support conditions should outline any costs related to support or upkeep services after the website has been designed and launched.
Clear & Transparent Policy
We encourage clients to review the refund and support terms carefully before starting a project with us.